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Help & Support

Our friendly team are here to help.

For general enquiries call us on (+61) 02 8363 1310 (8:30am - 5pm EAST) or email us.

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In an emergency, please contact 000 for immediate assitance.

Faults & Outages

If you are experiencing a network fault or outage, you'll need to contact your local distributor.

NSW

Ausgrid

13 13 88

 

Endeavour Energy

131 003

 

Essential Energy

13 20 80

VIC

CitiPower

13 12 80

 

Powercor

13 24 12

 

Jemena

131 626

 

AusNet Services

13 17 99

 

United Energy

132 099

QLD

Energex

13 62 62

 

Ergon Energy

13 22 96

SA

SAPN

13 13 66

ACT

EvoEnergy

13 10 93

TAS

TasNetworks

132 004

Dispute Resolution

Energy & Water Ombudsman NSW (EWON)

1800 246 545

 

https://www.ewon.com.au/

NSW

Energy and Water Ombudsman Victoria (EWOV)

1800 500 509

ewovinfo@ewov.com.au

 

https://www.ewov.com.au/

VIC

Energy and Water Ombudsman Queensland (EWOQ)

1800 662 837

 

https://www.ewoq.com.au/

QLD

Energy & Water Ombudsman SA (EWOSA)

1800 665 565

 

https://ewosa.com.au/

SA

ACT Civil & Administrative Tribunal (ACAT)

(02) 6207 1740

 

https://www.acat.act.gov.au/case-types/energy-and-water-cases

ACT

Energy Ombudsman Tasmania

1800  001 170

energy.ombudsman@ombudsman.tas.gov.au

 

https://www.energyombudsman.tas.gov.au/home

TAS

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